Entrepreneur - Philosopher - Author
Consumer Advocate - Artist - Educator
Arkadi Kuhlmann’s vocation and avocation have been to reinvent and revitalize consumers’ relationship with their money.
Arkadi introduced the world to direct banking with a simplified customer focus when he founded ING DIRECT Canada in 1996, creating the brand strategy and growing the bank during 1996-2000 to a successful market position while serving as the bank’s President and CEO. He repeated this process in 2000, founding ING DIRECT USA and as the bank’s Chairman, President and CEO led its growth to become the nation’s largest savings bank and number one direct bank, with more than $84 billion in deposits and 7.8 million customers. Arkadi’s customer focus led to fanatical loyalty and industry-leading customer promotion scores and branded him affectionately as the ‘CEO of Savings.’
Prior to ING DIRECT, Arkadi engineered an organizational and systems restructuring as the President of North American Trust. The execution of Arkadi’s tactical business plan along with new product development resulted in a transformation from a $10M operating loss to a $17M operating profit.
As President and CEO at Deak & Co. and Deak International (1985-1993), Arkadi restructured Deak International’s operations, launching a revitalized company in April 1986, and expanding the company from 52 to 192 branches and 350 to 1,500 employees worldwide, achieving revenues of $1B wholesale and $2.5B retail, and income of $70M. Arkadi oversaw the successful divestiture of Deak International in 1990.
From 1977-1984, Arkadi served as Vice President, General Manager and Manager of Royal Bank of Canada. Before that, he served briefly as a consultant for the banking industry and as an Assistant Director of the Institute of Canadian Bankers.
In addition to his corporate successes, Arkadi demonstrated his passion for teaching as a professor of International Finance and Investment Banking at the American Graduate School of International Management (Thunderbird) in Phoenix, Arizona. He shared his philosophy on leadership, culture and innovation by penning Rock then Roll: The Secrets of Culture-Driven Leadership and The Orange Code: How ING DIRECT Succeeded by Being a Rebel with a Cause, as well as several books on finance and numerous business cases. His thoughts on banking, leadership and innovation have appeared in major newspapers including the Wall Street Journal, Washington Post and New York Times
Arkadi received the Honors in Business Administration degree and an M.B.A. from the Richard Ivey School of Business at the University of Western Ontario, Canada and was awarded an honorary Doctor of Laws (LL.D.) in 2010 and the Ivey Distinguished Service Award in 2007.
Arkadi was honored as American Banker’s 2006 Innovator of the Year and was the recipient of the ING Business Award (Revenue Growth Category) in 2005, Delaware Business Leader Award in 2006 and 2008, Habitat for Humanity Leadership Award in 2007, and was honored with the Council for Economic Education’s Visionary Award in 2010 for his life-long advocacy in teaching adults and children about responsible money behavior.
Arkadi introduced the world to direct banking with a simplified customer focus when he founded ING DIRECT Canada in 1996, creating the brand strategy, recruiting the senior leadership team and growing the bank.
The model of top-down corporate leadership is obsolete. Drawing on his influential work at ING Direct, innovative and intuitive CEO Arkadi Kuhlmann offers a fully realized vision of what he calls the culture-driven leadership - the rollicking new force behind bottom-line success.
"Never be satisfied. Always strive to be better than you are. It’s healthy for leaders to take a sigh of relief, and celebrate accomplishments; but remember, every day is a new day. Take full advantage of it. Your legacy will not only be the sum of what you’ve done in the past, but what we can do in the future.”
The best celebration for any traveler would be a final "night of all nights" in the company of the star walkers: pure admiration and love to mark the real reason we existed on this planet.
"The seas will sometimes be rough, always unpredictable. I encourage you to steer your ship by the stars, not by the lights of passing ships. That way, you’ll get where you’re going, and have no regrets when you get there."
Sunset Island is located on Georgian Bay on the edge of the Canadian Shield; the landscape is made of volcanic rock in red, pink, gray and a multitude of other colors: 6 acres in size of mainly low smooth rocks and easy access to all points on the island.